Refund & Cancellation Policy
At Veegokit, we value your trust and strive to deliver a seamless and hassle-free service experience. We are committed to offering a fair and transparent refunds and cancellation policy.
Service Cancellation
You can cancel a service booking directly through the Veegokit app before the scheduled service time.
- Free Cancellation: Available if you cancel at least 1 hour before the scheduled appointment.
- Late Cancellation: Cancellations made less than 1 hour before the service time may incur a small cancellation fee to compensate the service provider for their time and travel.
- Provider Delays: If the service provider fails to arrive on time or if the service is delayed significantly, you have the right to cancel without any penalty.
Refund Policy
We ensure our customers are satisfied with the services booked through Veegokit. If you are not happy with a completed service, please contact our support team within 24 hours of service completion.
Refunds will be processed under the following conditions:
- The service was not delivered or was incomplete.
- There was clear damage or negligence caused by the service provider.
- You were overcharged or charged incorrectly due to a system or billing error.
All refund requests will be reviewed by our support team and processed within 5–7 business days, based on the mode of payment used.
How to Request a Refund or Cancellation
To request a cancellation or initiate a refund, you can:
- Use the Help & Support section in the Veegokit app
- Email us at support@veegokit.com
- Call our customer service number listed in the app
We’re here to help and will do our best to resolve your issue quickly and fairly.