Delivery Policy
At Veegokit, we bring vehicle care services directly to your doorstep — on time, every time. This policy outlines how we manage and deliver services booked through our platform.
Service Delivery Time
- All services are delivered as per the time slot selected by the customer.
- Our service partners strive to arrive on time and complete the service within the estimated duration.
- In the event of delays due to traffic, weather, or unforeseen factors, you will be notified in advance through the app or by call/SMS.
Service Coverage Area
Veegokit services are currently available in select cities and regions. You can check availability in your location using the location check feature in the app.
If a service is booked outside our coverage area, it may be rescheduled or cancelled with a full refund.
Access Requirements
For successful service delivery:
- The customer must ensure vehicle availability and access at the scheduled time and location.
- For gated communities or restricted access areas, the customer must arrange necessary permissions for the service partner to enter.
- In case the service partner is unable to access the location, the booking may be marked as incomplete, and cancellation charges may apply.
Customer Responsibilities
To help us deliver high-quality service:
- Keep your phone available for communication on the day of service.
- Ensure the vehicle is parked in a place that is accessible and safe for our team.
- Provide accurate details during booking (vehicle type, service type, location, etc.).
Missed or Failed Deliveries
If a service provider arrives and is unable to complete the service due to customer unavailability or incorrect information, the booking may be marked as missed, and applicable charges may apply.
At Veegokit, your convenience is our priority. For any issues related to delivery, feel free to reach out via the Help & Support section in the app.